Page template. Every paragraph marked [LEGAL TEXT FROM CLIENT] is replaced with the client’s approved wording. The line under each heading says what that section must cover.
[LEGAL TEXT FROM CLIENT] An opening paragraph in plain words: the rules every buyer and seller follows on Factory Price, that they are part of the Terms of use, and what happens when they are broken.
Who may trade
Covers: the businesses that may buy and sell, and verification before selling.
[LEGAL TEXT FROM CLIENT] That buyers and sellers are registered businesses, that one account belongs to one company, and that a seller is verified before any product goes live.
What may be sold
Covers: goods that are allowed, goods that are banned, and goods that need a licence.
[LEGAL TEXT FROM CLIENT] The goods that may not be sold on Factory Price, and the goods that may be sold only with a licence or certificate.
Listing a product
Covers: true descriptions, real photos, honest prices, and the check before a product goes live.
[LEGAL TEXT FROM CLIENT] That a product’s name, photos, description, price and minimum order are true and current, and that the photos are the seller’s own.
[LEGAL TEXT FROM CLIENT] That every product is checked before it goes live, and that a product breaking these rules is hidden.
Orders and delivery
Covers: confirming orders, packing on time, and handing goods to the delivery partner.
[LEGAL TEXT FROM CLIENT] How quickly a seller confirms an order, the time allowed to pack it, and handing it to the delivery partner booked by Factory Price.
Talking through Factory Price
Covers: keeping every conversation on the marketplace, and sharing no contact details.
[LEGAL TEXT FROM CLIENT] That buyers and sellers talk only through Factory Price, that sharing a phone number, email or address is not allowed, and that taking a deal off the marketplace is not allowed.
Problems and returns
Covers: reporting a problem, the seller’s answer, and how we decide.
[LEGAL TEXT FROM CLIENT] How a buyer reports a problem within 7 days of delivery, how long a seller has to answer, and how Factory Price decides when they disagree.
When rules are broken
Covers: warnings, hidden products, suspended accounts, and asking us to look again.
[LEGAL TEXT FROM CLIENT] What happens when a rule is broken, from a warning to a hidden product or a suspended account.
[LEGAL TEXT FROM CLIENT] How to ask Factory Price to look at a decision again.