Page template. Every paragraph marked [LEGAL TEXT FROM CLIENT] is replaced with the client’s approved wording. The line under each heading says what that section must cover.
[LEGAL TEXT FROM CLIENT] An opening paragraph in plain words: who Factory Price is, that these terms are an agreement between you and [COMPANY LEGAL NAME], and that using the marketplace means you accept them.
About these terms
Covers: who these terms apply to, and what other pages form part of them.
[LEGAL TEXT FROM CLIENT] Which services these terms cover, that the Privacy notice and Marketplace rules are part of them, and which document wins if they disagree.
Your account
Covers: who can open an account, one account for each company, and keeping your sign-in safe.
[LEGAL TEXT FROM CLIENT] Who can open an account: a registered business in Bangladesh, represented by someone allowed to act for it. One account belongs to one company.
[LEGAL TEXT FROM CLIENT] Confirming your email, choosing a strong password, and telling us at once if you think someone else has signed in.
Buying on Factory Price
Covers: how orders are placed, one order for each seller, and when an order is binding.
[LEGAL TEXT FROM CLIENT] How prices are shown, how the price for your quantity is applied, and that checkout makes one order for each seller.
[LEGAL TEXT FROM CLIENT] When an order becomes binding, and when a buyer or seller may cancel it before it is packed.
Asking for a price
Covers: buying requests, offers from sellers, how long an offer lasts, and accepting one.
[LEGAL TEXT FROM CLIENT] How a buying request is shared with sellers, how offers are passed on with seller names, how long an offer stays open, and that accepting an offer creates an order.
Selling on Factory Price
Covers: seller verification, keeping details true, product approval, and when products are hidden.
[LEGAL TEXT FROM CLIENT] What a seller must provide to be verified, and that documents must be genuine, current and their own.
[LEGAL TEXT FROM CLIENT] That every product is checked before it goes live, that a change is checked again while the old version stays live, and that every product is hidden if a seller loses verification.
Payments and payouts
Covers: payment methods, holding payment until delivery, our fee, and weekly payouts.
Holding your payment
[LEGAL TEXT FROM CLIENT] The payment methods offered, including SSLCommerz, bank transfer with a deposit slip, and cash on delivery.
[LEGAL TEXT FROM CLIENT] That Factory Price holds the buyer’s payment until delivery and the 7 days to report a problem have passed.
Fees and payouts
[LEGAL TEXT FROM CLIENT] The fee for each plan, that it is taken from the payout, and when and how sellers are paid each week.
Delivery
Covers: who delivers, delivery charges, timing, and when nobody is there to receive the goods.
[LEGAL TEXT FROM CLIENT] That delivery partners booked by Factory Price collect from the seller, when risk in the goods passes to the buyer, and what happens if a delivery cannot be made.
Problems, returns and refunds
Covers: the 7 days to report a problem, what counts as wrong or damaged, and how refunds are paid.
[LEGAL TEXT FROM CLIENT] How to report a problem within 7 days of delivery, the photos and details we need, and what counts as wrong, short or damaged goods.
[LEGAL TEXT FROM CLIENT] How we decide, how replacements and refunds are made, and how long a refund takes for each payment method.
Talking through Factory Price
Covers: why buyers and sellers talk through us, and trading outside the marketplace.
[LEGAL TEXT FROM CLIENT] That buyers and sellers communicate through Factory Price, that contact details are not shared, and that taking a deal off the marketplace is not allowed.
What you must not do
Covers: false listings or documents, misuse of other people’s data, and avoiding fees.
[LEGAL TEXT FROM CLIENT] A plain list of what is not allowed, such as fake or misleading products, false documents, banned goods, and using someone else’s account.
Your content and photos
Covers: who owns product photos and text, and how we may use them.
[LEGAL TEXT FROM CLIENT] That sellers keep ownership of their photos and descriptions, and the permission they give Factory Price to show them on the marketplace and in its promotion.
Suspending or closing an account
Covers: when we may suspend an account, closing your own, and open orders.
[LEGAL TEXT FROM CLIENT] When Factory Price may suspend or close an account, how a buyer or seller can close their own, and what happens to orders and payouts still open.
Our responsibility to you
Covers: what Factory Price is and is not responsible for.
[LEGAL TEXT FROM CLIENT] What Factory Price is responsible for, the limits of that responsibility, and the rights that the law of Bangladesh gives you that these terms do not take away.
Changes, law and disputes
Covers: changing these terms, the law that applies, and settling disagreements.
[LEGAL TEXT FROM CLIENT] How and when we tell you about changes, that the law of Bangladesh applies, and the steps for settling a disagreement before going to court.